Effective ICT Management – ​​Still an Open Problem

Your enterprise IT team is responsible for delivering IT services to the enterprise. To keep those services and your business running, you need a service-centric view of all your machine data with an overview of relevant performance indicators. Delivering service-level intelligence requires overcoming the challenges of legacy products, including: handling data sources in different formats, working with poorly integrated controllers, scalability, and lengthy deployment. This requires a new approach that gives IT teams immediate visibility into operational health and performance indicators.

What questions to ask?

As you begin to explore a machine data approach with Splunk ITSI, you need to ask yourself a few key questions to make sure you’re headed in the right direction. These questions will help you identify the services that are most important to your business and how to monitor the health of those services. Once you have the answers to these questions, all that remains is to verify that you have all the data you need and you will be ready to use Splunk ITSI.

Which services do you need visibility into?

• Web Store, Web Service, DB Service

What components make up these services?

• Web server, Database, load balancer

What are the interdependencies between services?

• Web depends on the health of the database server

What KPIs are suitable for defining the health of the service?

• Response time, Generated turnover, CPU load